Countries we ship to

We are currently able to ship to 

Europe:

Ireland, Estonia, Austria, Bulgaria, Belgium, Poland, Denmark, Germany, France, Finland, Colombia, Netherlands, Czech Republic, Croatia, Kenya, Latvia, Lithuania, Luxembourg, Romania, Malta, Morocco, Norway, Portugal, Sweden, Switzerland, Slovakia, Slovenia, Ukraine, Spain, Greece, Hungary Libya, Italy, UK.

Asia:

UAE, Oman, Egypt, South Korea, Japan, Cyprus, Thailand, Turkey, Singapore, Israel, India, Taiwan, Hong Kong, Bahrain, Philippines, Qatar, Saudi Arabia, Jordan.

America:

United States, Remote area of US, Puerto Rico, Canada, Mexico, Brazil, Chile, Peru

Oceania:

Australia, New Zealand

Africa:

Angola, Ghana, Rwanda, South Africa, Nigeria, Tanzania, Uganda

The countries listed are those that our partner couriers can currently reach, if your country is not listed, please contact us. We will continue to find the right delivery for you.

If you have questions about whether or not we can ship to you, please contact us. If you live in a country we cannot ship to, we may be able to ship to your friends or family in another country for you; please send us an email to inquire.  

Standard Shipping 

Due to the different countries, we use different last-leg express. General Merchandise We need 1-3 business days to prepare and ship your order. Custom goods may take 2-3 business days to prepare and ship your order. If you place an order during our holiday closure period (usually in late January and early February), please check our Frequently Asked Questions page for published holiday dates, days off and notices.

We are located in Hangzhou, Zhejiang, China.

Estimated arrival time (after delivery):

Europe:

Ireland: (5-11 working days), Estonia: (5-11 working days), Austria: (5-7 working days), Bulgaria: (5-11 working days), Belgium: (5-11 working days), Poland: (5-11 working days), Denmark: (5-11 working days), Germany: (4-8 working days), France: (4-8 working days), Finland: (5-10 working days), Colombia: (11-22 working days), Netherlands: (5-11 working days), Czech Republic: (5-11 working days), Croatia: (5-11 working days), Kenya: (11-13 working days), Latvia: (5-11 working days), Lithuania: (5-11 working days), Luxembourg: (5-11 working days), Romania: (5-11 working days), Malta: (5-11 working days), Morocco: (7-11 working days), Norway: (5-11 working days), Portugal: (5-11 working days), Sweden: (5-11 working days), Switzerland: (4-11 working days), Slovakia: (5-11 working days), Slovenia: (5-11 working days), Ukraine: (5-11 working days), Spain: (4-8 working days), Greece: (5-11 working days), Hungary: (5-11 working days), Italy: (4-8 working days), UK: (4-6 working days)

Asia:

Uae: (6-11 working days), Oman: (6-11 working days), Egypt: (11-13 working days), South Korea: (2-4 working days), Japan: (3-5 working days), Cyprus: (5-11 working days), Thailand: (4-6 working days), Turkey: (5-11 working days), Singapore: (5-10 working days), Israel: (6-11 working days), India: (11-22 working days), Taiwan: (5-7 working days), Hong Kong: (3-5 working days), Bahrain: (6-9 working days), Philippines: (5-10 working days), Qatar: (7-11 working days), Saudi Arabia: (6-11 working days), Jordan: (7-12 working days)

America:

United States: (6-6 working days), Remote area of US: (15-22 working days), Puerto Rico: (15-22 working days), Canada: (5-8 working days), Mexico: (11-22 working days)

Brazil: (11-19 working days), Chile: (8-15 working days), Peru: (15-30 working days)

Oceania:

Australia: (6-8 working days), New Zealand: (6-11 working days)

Africa:

Angola: (9-11 working days), Ghana: (11-13 working days), Rwanda: (8-11 working days), South Africa: (11-22 working days), Nigeria: (11-13 working days), Tanzania: (9-11 working days), Uganda: (11-13 working days)

Shipping Method

IMPORTANT: if you have any special requirements for delivery, such as if you live in a house on a busy street and do not want your package left on your porch in case of theft, you must inform us that you require signature for release (either adult signature or direct signature) and/or you need your package to be held for pick up at the courier. We are not responsible for lost/stolen packages due to us not being informed of the customer’s special shipping requirements. We can not make address changes after the package has shipped.

If your shipping information is missing or incomplete when entered at check out (for example, missing unit number, incorrect phone number) or your information needs to be confirmed by our team for any reason, we will reach out via email. Please check your spam to ensure our email doesn’t land there. We will hold your package until we receive the necessary information to ship the package.

Please note: the shipping times listed below are just estimates. Customs and the postal service/border agency of your country may take longer or shorter than expected. Around holidays, these estimates may be longer because shipments are usually backed up. Please keep this in mind when ordering during busy seasons!

Customs and Duties

Depending on each country’s customs, they may keep shipments at the border for a few days to process. Please be aware that this may slow down the shipment time. Any brokerage, duties/taxes charged at customs will be the responsibility of the buyer. We kindly ask that you do not email us to inquire about tax/duties invoices from FedEx/the post office, as they must be paid by law when you purchase any goods, whether they are from a local retailer or are shipped to you across your border.

Please note that while it’s uncommon for packages to be held at your border agency for inspection, it can happen. Wait times for clearance vary by country and it is out of the courier/post’s control as well as ours. Your border agency is a government-run entity and their laws and wait times are completely unrelated to both us and the courier.

Refused Shipments Returned to Us by the courier

If a package is sent back to us due to the customer refusing the shipment, not picking up the package from the courier/post, giving an incorrect address, not filling out the necessary customs forms for arrival, or any other reason, we will hold your package upon its return. It is the customer/receiver’s sole responsibility to pick up the package, pay taxes/duties, and fill out necessary customs forms to clear the shipment. The customer needs to get in touch with us via email to organize shipping back to them, and must cover the shipping charges, as well as the return shipping charges we incurred by having the package returned to sender.

        We are not responsible for packages that have:

• Had too many unsuccessful delivery attempts
• Had the incorrect delivery address provided to us
• The customer has not re-scheduled delivery or picked up the package from the post office/courier

Lost Items

After the piece has been handed to the courier, the responsibility of the piece is given to the buyer. Blisshalo Jewellery is not responsible for items lost or damaged in the mail, as it is completely out of our power to control. If you would like insurance and added speed and security on your purchase, Please contact us (if you are in a country supported Courier can purchase insurance). We recommend using FedEx for all orders as the safest method. If the piece was damaged, please refer to our customer care policies for repairs.

If your delivery has not been delivered for a long time (generally beyond the maximum delivery day), or if the logistics information has not been updated for a long time, please contact us right away and we will assist you.

PLEASE NOTE: If you require it or track your package regularly to determine when it will be delivered. You can also make a request to the courier or post by phone that you would like the package to be held at a pick up location if you will not be home to receive it. For reschedules or requested hold for pick up, please remember to check up on your package with the post or courier if you noticed it hasn’t arrived within the expected timeframe. It may be waiting for you at their location and we are unable to check on this for you.

Returns

Laurie Fleming Jewellery does not accept returns, however, if there are any problems with a piece (ie. needs repair), we would be happy to help you out. Please feel free to email us at [email protected] with your situation and photos. You can also get in touch with us on our social media platforms in the upper right or lower right corner of our page.

Please remember to know your sizes before ordering. We will gladly adjust pieces to fit you before they are shipped*. If you would like an adjustment after you’ve received the piece, you may return it for adjustment. However, any shipping costs (back to us, and then back to you again) must be covered by the buyer. If you need to ship a piece back to us for repair/adjustment/resizing, please email us for shipping assistance and instructions. Please do not ship us anything without emailing for instructions first.If anything is shipped to us without our instruction, or if the instructions we provide are not properly followed, the package may be rejected, and any incurred costs such as taxes, duties, brokerage fees and delivery fees will be charged to you.

*Note that some pieces cannot be adjusted because of the method used to hand craft them. If you contact us inquiring about adjustment, we will let you know if the piece can or cannot be altered, or if there is another option we can make available to you.