Blisshalo Jewellery does not accept returns or cancellations, however, if there are any problems with a piece (ie. needs repair), we would be happy to help out. Please feel free to contact us. Any order cancellation requests after purchase may be subject to a processing or restocking fee.

Please remember to know your sizes before ordering. We will gladly adjust pieces to fit you before they are shipped*. We come with a repair kit for each product, including a 30cm elastic cord, 3 beads of the same type, and a beading needle, which can be easily repaired by yourself! If not, you can refer to our video! However, if you are missing too many beads, please contact us to purchase them.

Please do not ship us anything without emailing for instructions first. If anything is shipped to us without our instruction, or if the instructions we provide are not properly followed, the package may be rejected, and any incurred costs such as taxes, duties, brokerage fees and delivery fees will be charged to you.

*Note that some pieces cannot be adjusted because of the method used to hand craft them. If you contact us inquiring about adjustment, we will let you know if the piece can or cannot be altered, or if there is another option we can make available to you.

Repairs and Adjustments

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

From the date of receipt, product quality problems occurring more than 1 week may need to pay related fees.

Due to the nature of our hand made products, we may not be able to repair or alter/adjust your piece. Please email us for more information on whether your piece can be repaired or adjusted.